Help Center

SHIPPING POLICY OVERVIEW

Shipping destinations:

• Our product is warehoused in Canada, Australia and in the USA. We ship domestically and internationally with a quick one day processing time. Depending on time of order placement order processing may even be reduced to same day processing.

Shipping times:

• Domestic orders:
  Standard Shipping: orders take 3-5 business days to be delivered to you and we ship within 1 business day.
• Expedited Shipping: orders take 1-3 business days to be delivered to you and we ship within 1 business day.
• International orders take 5-17 business days to be delivered and we ship within 1 business days.
• We will choose the best and quickest shipping carrier at the time of order processing.
• Shipping time might vary depending on location, shipment method and other factors.

PAYMENT TERMS

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• We accept Shop Pay for easy checkout.

Note that additional exchange fee may apply if your currency is other than US dollars.

REFUND POLICY

Your 100% satisfaction is important to us. Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@barkfix.com with the subject 'Returns' and include your order number, name, contact details and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

INTERNATIONAL TAXATION

NOTE: International Taxation does not apply to domestic US purchases and shipment.

International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.